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About Me.

My name is Jen Helms.  I have over twenty years of people and process management experience, including within the state government, group insurance, individual insurance and online payment processing industries. 


Throughout the years, I’ve earned a reputation for being a respected and trusted strategic leader.  I have a passion for bringing technology and people together to expand business opportunities, enhance employee & customer experience and deliver financial rewards to organizations.

I have been recognized for leadership in technical project leadership, people/resource development, workflow organization, multi-location management, process redesign and internal business consulting.


I currently live and work in Omaha, Nebraska.  I have two sons - a college student and a high school senior, two dogs and a cat!  When I'm not in the office I enjoy golf, lake time with the dogs and finding new restaurants to enjoy around town!   A proud Maverick alumna you can often find me at a UNO sporting event if they are in town!

Whether you’re about to launch a new project, struggling with an active initiative, or would like a timely tip on matters big or small - I’m your go-to source. Contact me today to set up a meeting and find out more!

Professional Designations & Associations

Certified ScrumMaster (CSM)

Certified Scrum Product Owner (CSPO)

Yellow Belt, Six Sigma

Associate Life Management Institute (ALMI), LOMA

Associate Customer Service (ACS), LOMA

Member, Omaha Organizational Development Network

Specialties & Industries

Executive level account management and communication

Strategic project leadership

Organizing, assembling & arranging workflows

Redesigning, reorganizing & restoring customer contact solutions

Integrating technology solutions that support business outcomes

Consulting with cross-functional business units to achieve goals

Proposing solutions & Solving complex problems

Planning & scheduling events

Leading diverse teams

Analyzing & researching issues

Classifying & categorizing responsibilities

Strategic Planning

Management Skills

Change Leadership

Change Management

Account Management


Technical Project Leadership

Process Improvement

Program Implementation

Leadership Development

Cost Reduction



Government | Insurance | Group Insurance | Financial Services | Technology | InsurTech | Enrollment Technology | BPO Consulting | Payment | Online Payment | Customer Service | Support | Food Service  





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