The Value of Infinity Change Solutions
Change in today's continuously evolving business environment is complex.
New Technology + Team Change + Process Improvement
ICS has the experience to guide you through these times!
About Me.
My name is Jen Helms. I have over twenty years of people and process management experience, including within the state government, group insurance, individual insurance and online payment processing industries.
Throughout the years, I’ve earned a reputation for being a respected and trusted strategic leader. I have a passion for bringing technology and people together to expand business opportunities, enhance employee & customer experience and deliver financial rewards to organizations.
I have been recognized for leadership in technical project leadership, people/resource development, workflow organization, multi-location management, process redesign and internal business consulting.
I currently live and work in Omaha, Nebraska. I have two sons - a college student and a high school senior, two dogs and a cat! When I'm not in the office I enjoy golf, lake time with the dogs and finding new restaurants to enjoy around town! A proud Maverick alumna you can often find me at a UNO sporting event if they are in town!
Whether you’re about to launch a new project, struggling with an active initiative, or would like a timely tip on matters big or small - I’m your go-to source. Contact me today to set up a meeting and find out more!
Professional Designations & Associations
Certified ScrumMaster (CSM)
Certified Scrum Product Owner (CSPO)
Yellow Belt, Six Sigma
Associate Life Management Institute (ALMI), LOMA
Associate Customer Service (ACS), LOMA
Member, Omaha Organizational Development Network
Specialties & Industries
Executive level account management and communication
Strategic project leadership
Organizing, assembling & arranging workflows
Redesigning, reorganizing & restoring customer contact solutions
Integrating technology solutions that support business outcomes
Consulting with cross-functional business units to achieve goals
Proposing solutions & Solving complex problems
Planning & scheduling events
Leading diverse teams
Analyzing & researching issues
Classifying & categorizing responsibilities
Strategic Planning
Management Skills
Change Leadership
Change Management
Account Management
Collaboration
Technical Project Leadership
Process Improvement
Program Implementation
Leadership Development
Cost Reduction
Government | Insurance | Group Insurance | Financial Services | Technology | InsurTech | Enrollment Technology | BPO Consulting | Payment | Online Payment | Customer Service | Support | Food Service